Cancellation Policy

       

Date created: April 1, 2021    Written by: Sarah Jlil

The information on our website:-

We We endeavour to keep treatment descriptions, package and prices correct and current.  If an incorrect price is identified then PML Beauty Ltd reserve the right to revise accordingly.

Prices and packages may vary or be discontinued without prior notice at the discretion of PML Beauty Ltd.

Payment:-

We accept the following forms of payment: Visa debit or credit card, Electron, MasterCard credit, debit card or cash.

Online bookings made on the same day as the appointment, will require full payment at time of booking to secure the appointment.

Gift Vouchers:-

Gift vouchers are valid for 12 months from the date of purchase, unless specified otherwise.

Gift Vouchers must be presented to the salon reception upon checkout.  Your Voucher experience must be taken before expiry date.

Please state at the time of booking if you intend to use a Gift Voucher as full or part payment of your treatment.  Gift Vouchers will be used in line with our cancellation policy and charges and will therefore become invalid should a cancellation charge be incurred.

Cancellations:-

Appointment reminders will be sent 72 hours before your appointment, so please contact us as early as possible to avoid cancellation charges.

Cancellations between 48 and 24 hours of your appointment start time will be charged at 50% of the total appointment cost.

Cancellations within 24 hours, or no-shows, will be charged at 100% of the total appointment cost.  If you do not show for your appointment and haven’t contacted the salon, you may be removed from the online booking system.  Please contact us to book a new appointment, we will require payment in full, in advance of any new appointments.

Re-scheduling of appointments within 48 hours of your original appointment start time will require a 50% charge of the total treatment cost to secure the new appointment slot.

Should you need to cancel an appointment, please ensure you contact the salon as soon as possible, either via email springbeautyroom@btconnect.com or phone 01673 844242.  Should the salon be closed, you must leave us a voicemail confirming your cancellation request, along with a current contact number in which we can confirm your cancellation.  Failure to inform us of your request will result in cancellation charges being applied.

We reserve the right to ask for payment in full before a booking will be made.  If this is done, this amount will be treated the same a non-refundable booking fee and will be retained in proportion to the above late cancellation charges.

Treatment Times:-

Please ensure you arrive 5 minutes before your treatment time to ensure the completion of all consultation forms prior to your treatment starting.  Please let us know if you are going to be late for your appointment; we can usually allow a few minutes, however, we may have clients after your appointment.  If you are more than 15 minutes late, we may cancel your appointment and apply the above terms as a no-show.

Complaints and Feedback:-

Our priority is for you to be completely satisfied with the service you receive from us.  We run a professional business so we aim to deliver the highest standards in everything we do.  Complaints are rare, but we take them very seriously, so we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.

If you are not happy with the service you receive, please tell a member of staff either before you leave the salon, or as soon as possible once you have left.  We will listen to your feedback and ask any necessary questions to understand your complaint, we aim to resolve any complaints within 8 weeks.  If you have already left the salon, do not go to another salon as we have the right to see exactly what the service or the treatment you have received form us looks like.  If you alter your service/treatment elsewhere, we will not be able to rectify any problems and will be unable to offer any sort of resolution.

Property Loss or Damage:

It is your responsibility as the owner, to take care of any property you bring into the salon.  We take no responsibility for any property which is lost or damaged, unless it is damaged by a member of staff due to carelessness.  Anything left in the salon will be held for 8 weeks, we will do our best to contact you to retrieve your property.

Other Terms & Conditions:-

Some of our services/treatments will come with their own specific terms and aftercare.  These will be highlighted individually either upon booking, consultation or at your appointment.


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